Terms of Service for Digi-Tal ApS

Last updated: 7 April 2026

Digi-Tal aims to help sole proprietorships and companies with bookkeeping, accounting, and related services at a fair price.

1. Application and Precedence

1.1. These terms of service (“Terms”) apply to all services provided by Digi-Tal ApS (“Digi-Tal”).

1.2. The individual written agreement (“the Agreement”) and its appendices take precedence in case of inconsistency with these Terms.

2. Services, Technology, and Advisory

2.1. The scope of services is specified in the Agreement. Services beyond the agreed scope are invoiced separately.

2.2. Technology and AI: Digi-Tal reserves the right to use relevant technologies to deliver the agreed services.

2.3. Software licences: The Client is responsible for all costs related to their own software licences.

2.4. Advisory:

Basic advisory is included and covers brief, clarifying enquiries of under 30 minutes in total per month. Basic advisory only covers advice regarding services the Client already pays for. Basic advisory does not cover enquiries requiring research or calculations.
Advisory on a time-spent basis covers all enquiries that require research, calculations, or written statements, or enquiries exceeding the included 30 minutes of basic advisory per month.
Digi-Tal will, as far as practically possible, inform the Client when an enquiry changes from basic advisory to billable advisory on a time-spent basis before the billable work begins.

3. Prices, Fees, and Payment

3.1. Hourly rates (excl. VAT):

Para. 1: Bookkeeping work and corrections: DKK 595 per hour.
Para. 2: Advisory on a time-spent basis: DKK 745 per hour.
Para. 3: Advisory from a CFO or specialist on a time-spent basis: DKK 1,250 per hour.

Advisory is invoiced rounded up to the nearest half hour. The advisor's preparation for advisory is invoiced separately rounded up to the nearest half hour.

3.2. Additional services: Entries beyond the agreed number are invoiced at DKK 30 per entry. Corrections to the Client's own bookkeeping are invoiced on a time-spent basis.

3.3. Transaction limit for Holding companies: For agreements concerning holding companies, a standard limit of a maximum of 50 entries per financial year applies, unless otherwise explicitly stated in the Agreement. If this number is exceeded, the excess entries are invoiced in accordance with the rate for additional services in section 3.2.

3.4. No-show fee for onboarding: In case of non-attendance or delay of more than 10 minutes requiring rebooking, a fee of DKK 495 is charged.

3.5. Value of Year-end Service: The year-end service selected in Appendix A is included in the fixed monthly fee. The specific content and scope of the selected service is described in detail in Appendix A. The value of this service is set as follows, based on the specific service checked in Appendix A:

Assistance with Annual Accounts (Standard): Fixed value of DKK 2,995.
Review (Holding company): Fixed value of DKK 3,000.
Review (Operating company): Fixed value of DKK 6,000.
Extended Review (Holding company): Fixed value of DKK 4,000.
Extended Review (Operating company): Fixed value of DKK 8,000.
Audit (Holding company): Fixed value of DKK 5,000.
Audit (Operating company): Fixed value of DKK 10,000.

This value is covered by the fixed monthly payments in the last months of the Client's financial year constituting payment for the service.

Example 1: The Client has chosen “Assistance with Annual Accounts” (value DKK 2,995) and pays a monthly fee of DKK 5,000. The payment for the service constitutes the last 0.6 months' (2,995 / 5,000) fixed fee.

Example 2: The Client is an operating company, has chosen “Review” (value DKK 8,000) and pays a monthly fee of DKK 5,000. The payment for the service constitutes the last 1.6 months' (8,000 / 5,000) fixed fee.

3.6. Price regulation: Fixed prices may be adjusted once annually in accordance with the development of the Net Price Index. Other price changes are notified with the same notice period as termination.

3.7. Automatic price adjustment upon sustained activity increase: If the Client's actual number of entries in 3 consecutive months exceeds the agreed monthly average (annual entries / 12) by 20% or more, Digi-Tal reserves the right to adjust the monthly fee by the corresponding percentage increase from the following month.

3.8. Payment terms, start-up, and automatic payment: Ongoing services are invoiced monthly in advance. Any start-up services (one-off amounts) pursuant to the Agreement are invoiced in full immediately after the Agreement is signed. It is a prerequisite that the start-up invoice is paid before the actual start-up work and onboarding begins.

Payment via direct debit, FarPay, or a similar automatic payment solution is a mandatory requirement. By entering into this Agreement, the Client expressly consents and authorises Digi-Tal to access the Client's accounting software (e.g. Dinero, e-conomic, etc.) to obtain the company's bank details (registration and account number) for the specific purpose of setting up and enrolling the Client in the required payment solution.

3.9. Late payment and right of suspension: If payment is not received on time, Digi-Tal reserves the right to charge default interest in accordance with the provisions of the Interest Act from the due date until payment is made. Digi-Tal is also entitled to charge reminder fees of DKK 100 per reminder, as well as a fixed compensation amount in accordance with the Interest Act rules for business-to- business transactions (B2B). In case of non-payment, Digi-Tal further reserves the right to immediately and without further notice suspend all work for the Client (right of suspension), including withholding filings and materials, until the full outstanding amount including interest and fees has been received. Digi-Tal cannot be held liable for losses, fines, or missed statutory deadlines (e.g. VAT or annual accounts deadlines) that may arise as a result of such justified suspension of work.

4. Client's Obligations

4.1. Documentation and proactive responsibility: The Client has full and proactive responsibility for continuously delivering all necessary and complete documentation in the agreed formats on a monthly basis. It is solely the Client's responsibility to obtain and submit the material, and Digi-Tal is not obliged to request or follow up on documentation required to perform the agreed services.

4.2. Responsibility for the Agreement basis: The Client bears the ultimate responsibility for ensuring that all information and assumptions for the agreement are correct, complete, and cover the company's actual situation at the time the agreement is entered into. If it becomes apparent after the agreement is entered into that the basis was materially deficient or incorrect, Digi-Tal reserves the right to submit a new offer reflecting the actual scope of work. Any additional work already performed that can be attributed to the incorrect basis will be invoiced on a time-spent basis.

4.3. Duty to disclose: The Client must disclose all relevant circumstances when entering into the agreement. Additional work resulting from undisclosed circumstances is invoiced on a time-spent basis.

4.4. Handling of missing documentation: When requesting missing documentation, Digi-Tal sets a specific deadline for submission in the individual enquiry (e.g. via email). If documentation is not submitted on time, the relevant entry will not be posted or will be placed in an interim account. The Client bears full responsibility for the consequences of missing documentation. If Digi-Tal has to follow up on documentation more than once, or subsequently make corrections due to missing submitted documentation, this is invoiced on a time-spent basis.

4.5. Filings and statutory deadlines (VAT and Annual Accounts): To ensure timely processing and filing of VAT, annual reports, and other statutory submissions, the Client must on their own initiative have submitted all sufficient documentation at least one (1) month before the respective statutory filing deadline. Digi-Tal cannot be held liable for delayed, missing, or incorrect filings, as well as any interest, fines, or fees resulting therefrom, if the Client has not met this submission deadline.

4.6. Ongoing duty to disclose changed circumstances: The Client is obliged to promptly inform Digi-Tal in writing of all material changes in circumstances (e.g. new accounts, new payment solutions, new business areas, changes in ownership etc.) that affect the scope or complexity of the agreed service. All additional work associated with handling and correcting undisclosed circumstances will be invoiced on a time-spent basis.

4.7. Prior Periods and Rectification of Errors: It is a crucial prerequisite for the Agreement's entry into force that all prior accounting periods are booked, reconciled, and closed in accordance with applicable legislation. Digi-Tal assumes no responsibility for errors from periods prior to the Agreement's effective date. Rectification of such errors is invoiced separately.

5. Delivery and Liability

5.1. Delivery criterion: Digi-Tal's bookkeeping obligation for a period is considered fulfilled when the list of missing documentation has been sent to the Client.

5.2. Use of Drafts: To ensure accurate annual accounts, Digi-Tal reserves the right to leave entries in the accounting software's drafts until the Client's annual report for the relevant financial year has been finalised and filed.

5.3. Legality: Digi-Tal reserves the right to refuse to post transactions that contravene applicable law.

5.4. Limitation of liability: Digi-Tal's total liability towards the Client is in all circumstances limited to the most recently invoiced monthly fee excl. VAT. The limitation of liability does not apply in cases of gross negligence or wilful misconduct on Digi-Tal's part. Digi-Tal is not liable for indirect losses.

5.5. Service Level Targets and Breach: If Digi-Tal fails to deliver an agreed service within the agreed period due to circumstances solely attributable to Digi-Tal, the Client is entitled to a service credit of 10% of the relevant monthly fee, provided the Client has fulfilled their own obligations. This service credit is the Client's sole and exhaustive remedy for such an individual delay.

5.6. Suspension upon material exceeding of parameters: If the scope of the Client's activity in a period of 3 consecutive months materially exceeds the agreed basis, Digi-Tal reserves the right to suspend ongoing bookkeeping after written notice to the Client until a revised agreement has been reached. Digi-Tal cannot be held liable for any delays or missed filings that are a direct consequence of such justified suspension.

6. Data Processing Agreement (DPA)

6.1. The collaboration is conditional upon entering into a separate Data Processing Agreement (DPA), which constitutes an integral part of the Agreement. Digi-Tal is not obliged to commence delivery of services before the DPA has been approved by both parties. Read our Data Processing Agreement (DPA) here.

7. Duration and Termination

7.1. The Agreement may be terminated in writing by either party with 1 month's notice to the end of a month.

8. Matters upon Termination

8.1. Since the Client owns the licence to their accounting software, the Client is responsible for ensuring access to and backup of their data upon termination of the agreement.

8.2. Work related to data extraction and transfer to third parties is invoiced on a time-spent basis.

8.3. Digi-Tal is entitled to delete all data and terminate any licences administered by Digi-Tal on behalf of the Client immediately upon termination of the agreement.

8.4. Access upon Termination: To ensure a correct and complete closing and reconciliation of accounts as of the termination date, the Client is obliged to give Digi-Tal unchanged and full access to the Client's accounting system for a period of three (3) months after the Agreement's actual termination. If Digi-Tal is not given this access, Digi-Tal disclaims any liability for errors, deficiencies, or incorrect reconciliations that may exist in the closed period.

8.5. Obligation regarding Year-end Service upon Early Termination: If the Client or Digi-Tal terminates the Agreement so that it ends before the expiry of the Client's financial year, Digi-Tal's obligation to deliver the chosen Year-end Service lapses, as the value of the service presupposes a full financial year with ongoing payments to be covered. Performance of the service can be agreed separately.

8.6. Proportional Calculation of Entries upon Termination: Upon termination of the Agreement, a proportional calculation of the included number of bookkeeping entries is made. If the actual number of posted entries in the period exceeds this calculated maximum, the excess entries will be subsequently invoiced at the prevailing unit price for additional entries, cf. section 3.2.

8.7. Deadline for corrections and subsequent work: Any objections or requests for corrections to the work performed must be submitted in writing no later than 14 days after the Agreement's termination date. Corrections or tasks submitted after the expiry of this deadline are regarded as separate additional work and are invoiced on a time-spent basis in accordance with applicable hourly rates, cf. section 3.1. Digi-Tal reserves the right to require advance payment for estimated time spent before such subsequent work is commenced.

9. Governing Law and Jurisdiction

9.1. The Agreement is governed by Danish law, and any dispute shall be brought before the Copenhagen City Court.

10. Confidentiality

10.1. Both parties undertake to treat all information that is not publicly available, which they receive about the other party in connection with the Agreement, as strictly confidential.

10.2. The confidentiality obligation applies during the term of the Agreement and for 3 years after its termination.

11. Force Majeure

11.1. Neither party can be held liable for failure to fulfil its obligations under the Agreement if the failure is due to a force majeure event. Force majeure includes, but is not limited to, war, insurrection, natural disasters, fire, strikes, lockouts, pandemics, government intervention, breakdown of critical infrastructure, or other similar events beyond the parties' control.

11.2. The party wishing to invoke force majeure must without undue delay give written notice to the other party of the nature of the event, its expected duration, and consequences. The affected party's obligations are suspended for the duration of the force majeure situation.

11.3. If a force majeure event prevents fulfilment for more than 60 consecutive days, the unaffected party is entitled to terminate the Agreement in writing with immediate effect.

12. Anti-Money Laundering Act

12.1. Know Your Customer (KYC) procedure: Digi-Tal ApS is, as an accounting firm, subject to the applicable Anti-Money Laundering Act. The Client is obliged to deliver in a timely manner the identity and control information, including copies of passport/driving licence and health insurance card for beneficial owners, that Digi-Tal requests to fulfil the law's customer due diligence requirements. If the Client does not provide the required information, Digi-Tal is entitled to terminate the agreement with immediate effect. If the agreement is terminated due to the Client's failure to provide or inadequate provision of KYC information, this does not exempt the Client from payment of the invoiced start-up price. The start-up price is deemed finally due upon signing of the Agreement to cover administration and case creation, and is non-refundable.

12.2. Duty to disclose and waiver of duty of confidentiality: Digi-Tal is under the law obliged to notify the Money Laundering Secretariat (NSK) in case of suspicion of money laundering or financing of terrorism. This statutory notification duty takes precedence over the confidentiality obligation mentioned in section 10. The Client will, pursuant to the legislation, not be informed of any such notification, and such notification does not constitute a breach of this agreement.

13. Information about complaint options

If the Client is dissatisfied with the products and services delivered, the Client may file a complaint to morten@digi-tal.dk.

If a satisfactory solution is not found, a Client may file a complaint with the Centre for Dispute Resolution:

Naevnenes Hus
Toldboden 2
Viborg 8800

The Client may file a complaint with the Centre for Dispute Resolution via www.forbrug.dk

If you are a consumer residing in another EU country, you may file a complaint via the European Commission's online dispute resolution portal. You must provide our email address, admin@digi-tal.dk, when filing a complaint.